Privacy Policy
Last Updated: September 10, 2026
Big Red Dog Productions LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy applies to Big Red Dog Productions LLC and the brands and entertainment properties we operate, including Cliff & Susan, and explains how we collect, use, and protect information when you visit our websites, join our email or text lists, purchase products or tickets, register for events, or otherwise interact with us.
Information We Collect
We may collect information you voluntarily provide to us, including:
Name
Email address
Mobile phone number
Mailing or billing information when applicable
Information submitted through forms, surveys, contests, fan sign-ups, pre-save campaigns, event registrations, or purchases
Your communication and marketing preferences
We may also automatically collect basic information about how you interact with our websites, emails, advertisements, and other digital properties through cookies, pixels, analytics tools, and similar technologies.
How We Use Your Information
We may use your information to:
Send you music releases, news, show announcements, event information, behind-the-scenes content, and other updates
Manage our email and text message lists
Provide products, services, tickets, or information you request
Manage fan sign-ups, music pre-saves, promotions, and events
Respond to questions or requests
Improve our websites, advertising, marketing, and fan experiences
Fulfill purchases and other transactions
Comply with applicable legal requirements
Email Communications
If you join one of our email lists, we may send you news, music releases, show announcements, event information, promotions, and other updates related to Big Red Dog Productions LLC and the brands we operate, including Cliff & Susan.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
Text Message Communications
If you provide your mobile number and consent to receive text messages, we may send you text messages about music releases, shows, events, fan updates, promotions, and other information you requested or agreed to receive.
Consent to receive marketing text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. Reply HELP for help where supported.
We do not sell or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
Service Providers and Third Parties
We use trusted third-party service providers to help us operate our business, including website hosting, customer relationship management, email and text messaging, music marketing and pre-saves, ticketing, payment processing, advertising, social media, and analytics.
These providers may process information as necessary to provide services on our behalf.
Our websites and communications may also link to third-party services such as music streaming platforms, ticketing sites, social media platforms, and other websites. Information you provide directly to those services is governed by their own privacy policies.
We may also disclose information when required by law or when reasonably necessary to protect our rights, property, customers, or others.
Cookies and Analytics
Our websites may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our websites, measure advertising and marketing performance, and improve our services.
You can control certain cookies through your browser settings, although disabling cookies may affect some website functionality.
Protecting Your Information
We use reasonable safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Choices
You may contact us to request access to, correction of, or deletion of personal information you have provided to us, subject to applicable legal requirements.
You can unsubscribe from marketing emails using the link provided in our emails and opt out of marketing text messages by replying STOP.
Children's Privacy
Our websites and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate parental consent.
If you believe we have inadvertently collected such information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time as our business, services, or legal requirements change. The current version will be posted on this page with the updated date.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy request, contact:
Big Red Dog Productions LLC
P.O. Box 26624
Little Rock, Arkansas 72221
Email: susan@susanerwin.com
Phone: 323-919-2436
Website: bigreddogproductions.com