Terms of Service
Last Updated: September 10, 2026
Welcome to the websites and online services operated by Big Red Dog Productions LLC (“we,” “us,” or “our”).
These Terms of Service apply to Big Red Dog Productions LLC and the websites, brands, entertainment properties, products, and services we operate, including Cliff & Susan.
By accessing or using our websites, forms, online services, or other digital properties, you agree to these Terms of Service. If you do not agree with these terms, please do not use our services.
Use of Our Websites
You may use our websites and online services for lawful personal purposes.
You agree not to:
Use our websites for unlawful or fraudulent purposes
Attempt to interfere with the operation or security of our websites
Attempt to gain unauthorized access to our systems or accounts
Copy, scrape, reproduce, or distribute website content in violation of applicable law or our intellectual property rights
Use our name, trademarks, music, images, or other content in a way that falsely suggests our endorsement or affiliation
We reserve the right to restrict access to our websites or services when reasonably necessary.
Intellectual Property
Unless otherwise stated, the music, recordings, videos, photographs, artwork, logos, graphics, written content, branding, and other original materials appearing on our websites are owned by or licensed to Big Red Dog Productions LLC and/or the applicable artists and creators.
Nothing on our websites grants you ownership or a license to commercially use our intellectual property without written permission.
You may share links to publicly available content for personal, noncommercial purposes.
Music and Entertainment Content
Our websites may provide access or links to music, videos, streaming platforms, pre-save campaigns, social media, and other entertainment content.
Availability of music or other content may vary by platform, territory, or service provider.
Third-party streaming and music platforms have their own terms and privacy policies, which apply when you use those services.
Events and Tickets
We may promote performances, concerts, special events, ticketed experiences, and other events through our websites.
Ticket purchases may be processed by third-party ticketing providers and may be subject to additional terms, refund policies, venue rules, age restrictions, and other conditions disclosed at the time of purchase.
Event dates, times, locations, performers, and other details may change when circumstances require.
Any applicable cancellation, postponement, or refund policy will be governed by the terms provided for the specific event or ticketing platform.
Products and Merchandise
From time to time, we may offer merchandise, music, artwork, or other products for purchase.
Prices, availability, shipping terms, return policies, and other purchase conditions may be provided at the time of sale.
We reserve the right to correct pricing or product-description errors and to limit or cancel orders when reasonably necessary.
Email and Text Communications
If you voluntarily subscribe to email or text communications, you may receive information about music, shows, events, products, promotions, and other updates.
You may unsubscribe from marketing emails using the unsubscribe link contained in those messages.
If you have opted in to text messages, message frequency varies and message and data rates may apply. You may opt out by replying STOP. Reply HELP for help where supported.
Consent to receive marketing text messages is not a condition of purchase.
Our collection and use of personal information is further described in our Privacy Policy.
Third-Party Websites and Services
Our websites may contain links to third-party websites and services, including music streaming platforms, social media, ticketing providers, payment processors, sponsors, venues, and other partners.
We do not control these third-party services and are not responsible for their content, availability, privacy practices, or terms.
Your use of a third-party service is subject to that provider's own terms and policies.
Disclaimer
We make reasonable efforts to keep information on our websites accurate and current, but we cannot guarantee that all information will always be complete, current, or error-free.
Our websites and online services are provided on an “as is” and “as available” basis to the extent permitted by law.
We do not guarantee uninterrupted or error-free access to our websites or third-party services linked from them.
Limitation of Liability
To the fullest extent permitted by applicable law, Big Red Dog Productions LLC and its owners, employees, contractors, affiliates, artists, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our websites or online services.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.
Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Big Red Dog Productions LLC from claims, losses, liabilities, or expenses resulting from your unlawful use of our websites or your violation of these Terms.
Changes to These Terms
We may update these Terms of Service from time to time as our business, services, or legal requirements change.
Any updated Terms will be posted on this page with a revised Last Updated date. Your continued use of our websites after changes are posted constitutes acceptance of the updated Terms.
Governing Law
These Terms are governed by the laws of the State of Arkansas, without regard to conflict-of-law principles.
Any dispute relating to these Terms will be handled in accordance with applicable law and in an appropriate court with jurisdiction in Arkansas.
Contact Us
Questions about these Terms may be directed to:
Big Red Dog Productions LLC
P.O. Box 26624
Little Rock, Arkansas 72221
Email: susan@susanerwin.com
Website: bigreddogproductions.com